The cost of transcription varies depending on a number of factors, including number of participants, nature of content, quality of audio and required deadline. Our base rate for a standard transcription in plain, conversational English from a good quality digital recording with no more than two participants and with an estimated turnaround of 48hrs for the first hour of audio is €1.25 per audio minute or part thereof (+VAT at 21%). If your recording falls within these criteria, you can use the calculator below to get a rough idea as to the cost of your specific recording length.
Generally, we aim to return the first hour of audio within two working days and each subsequent hour one working day thereafter. This means that if you have a large project comprised of several recordings, you'll be able to start working on the results within 48 hours and will receive additional files each day until everything has been transcribed.
Absolutely. Discretion and non-disclosure are the cornerstone of our business and every project we undertake is treated with the utmost confidence. Our transcribers are vetted and bound by confidentiality agreement and sensitive material is treated with the highest degree of professionalism and care. We are GDPR compliant and registered with the Data Protection Commission. We are more than happy to provide a signed confidentiality agreement where required. Don't hesitate to contact us on 01 8132095 should you have any queries or concerns about confidentiality.
We pride ourselves on producing excellent quality transcripts with a high level of accuracy. This stems from a two-stage transcription quality control process, whereby we proofread each transcript. At our standard rate, we exclude disfluencies (um, er, eh, stammering & pauses etc.) because in most cases, they are not required and can disrupt the flow of text for the reader. However, in some instances, they may be essential to set the tone of the piece and can be included at an additional cost. As with most processes, the quality of the output is dependent on that of the input and in this case, the input is your recording or source material. With that in mind, it is a good idea to ensure that you take steps to achieve a good quality recording. Click here for some tips.
It happens - unexpected noises drown out parts of your recording or several people talk at once, rendering the important subject matter incomprehensible. For inaudible or completely unintelligible content, we place a timestamp (in the format [hh:mm:ss]) at the offending point in the transcript, so you can easily locate that spot on the original audio, review it and determine the best course of action or even decipher it. This will help you process your final document as accurately as possible.
We accept all formats. MP3 is generally a good option for your recording as it is compressible and maintains good quality (at 128kbps or greater). WAV, on the other hand, is a lossless format, meaning that it retains all of the audio information - even that which can't be heard by the human ear. Because of this, WAV files tend to be unecessarily large and can take longer to upload or in certain circumstances, may be too large to upload. While we can work with any audio format provided, some may require conversion, which will incur an additional charge.
As we provide services rather than products, we can't offer any bulk discounts. To do so would be the equivalent of asking someone to work more hours for less pay! We endeavour to keep our rates as competitive as possible.
Since the Transcription Shop was founded in 2003, we've never had any issues with data falling into the wrong hands. But when you consider that many high security websites (including the FBI in 2017) have been compromised, it begs the question 'Is anything safe on the internet?' It's important put the risk into context. There are almost 2 billion websites on the internet and important as your files are to you, it's highly unlikely that your digital audio will be of any use or interest to someone with the ability to compromise a secure website. Your data only remains with us from the moment you send it until the account is settled. And with a clean track record since 2003, it's highly unlikely that your files will fall into unscrupulous hands. Nonetheless, if you still have concerns around security, we can arrange to have your digital audio collected on a passworded flash key, transcribed on a non-networked computer and returned in person. Naturally, this will increase lead time and cost.
We accept payments via Electronic File Transfer (EFT), most major credit cards, PayPal and cheque.You can also pay by credit card either by phone or electronic invoice. Please note: unless you have an account with us, invoices must be paid before commencement of transcription.